BRZ, Inc. Quality Assurance

Introduction

The BRZ, Inc. quality assurance program focuses on both the internal and external customer.

At BRZ, Inc., we clearly understand the crucial role our internal customers, or employees, play in our quality assurance program. Understanding their importance, we make every reasonable effort to attract the best possible candidates for employment. In addition to offering excellent working conditions and highly competitive salary and benefits packages, BRZ, Inc. strictly adheres to the following policy:

BRZ, Inc. Is An Equal Opportunity Employer
• No employee of the company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age or any physical or mental disability.
• No employee of the company will discriminate against any applicant or fellow employee because of the person's veteran status.
• BRZ, Inc.'s equal opportunity policy applies to all employment practices and personnel actions including advertising, recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, termination, rates of pay and other forms of compensation or overtime.

Policy

Since one of BRZ, Inc.'s primary objectives is to provide the highest level of customer service possible, it is imperative that BRZ, Inc. employees be customer focused professionals who create synergistic teams embracing innovation to reduce program costs. To assure employees possess the requisite knowledge, skill sets, knowledge, and judgment to provide the desired quality of sustain service to external customers, BRZ, Inc. employees undergo a two-phase company indoctrination (indoc) program.

Company Indoctrination Phase One

Phase one of indoc includes courses such as, Welcome to BRZ, Inc, Company History and Vision, Operational Philosophy, BRZ, Inc. Organization, Pulse+ © Introduction, ASAP, Job Performance expectations, and a legal brief.

Company Indoctrination Phase Two

At the end of phase one, instructors evaluate employee performance and successful learning transfer using both written tests and a series of scenario-based exercises. Once employees have successfully completed phase one, they participate in company projects under the supervision and assessment of a senior manager. This practicum constitutes phase two of company indoc training and must be completed successfully prior to assuming any autonomous contact with external customers; both phase one and two of BRZ, Inc. indoctrination training are pass/fail events. Once company indoc training is successfully completed, BRZ, Inc. employees are further supported by a company manuals system specifically designed to support quality assurance through standardization.

Company Manuals

BRZ, Inc.'s company manuals system is patterned after the Safety Management Manuals System (SMS) developed by Sandia Labs in support of the Federal Aviation Administration's (FAA) Air Transportation Oversight System (ATOS). This design emphasizes clearly defined processes that ensure quality assurance through redundant checks and balances.

Summary

In addition to the aforementioned programs and information aimed at ensuring quality assurance through employee performance, BRZ, Inc. will annually evaluate each employee using a '360 Peer Review' augmented by customer comments gathered through surveys or directly by a senior BRZ, Inc. manager. The next area pertaining to BRZ, Inc.'s quality assurance program involves the external customer.

BRZ, Inc.'s existence as a business is dependant on the unwavering support the company provides to the external or contract customer. Every aspect of BRZ, Inc.'s corporate structure and employee selection and training has been designed to provide quality assurance to our customers. Performance data is gathered from customers via: scheduled contract 'howgozit' meetings; paper and web based surveys, as well as direct inquiries by BRZ, Inc.'s CEO and President. This information is then run through our proprietary process flow chart to ensure that an efficient and robust closed loop continuous improvement program maintains the highest levels of product and service quality and meets or exceeds all contact requirements.

The Quality Assurance Program at BRZ, Inc. is a living process that is refined and updated on a continuing basis. This program receives the highest scrutiny from BRZ executives and senior managers who clearly understand the necessity of providing customers with an unsurpassed level of product support and customer service.

All inputs, questions, or comments pertaining to the BRZ, Inc. QA program can be sent directly to BRZ, Inc. President, Brian Smith

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