Support Means Customer Satisfaction At BRZ we pride ourselves on the integrity of our people, their technical expertise and their problem solving ability. When questions arise, whether technical, philosophical, or simply from curiosity, we respond rapidly and professionally. It is not only our duty, but our pleasure to help clients resolve issues and solve problems.
Knowledge and Experience Our team has decades of support experience, dealing with the most inexperienced user up to the technical expert. If you need our help, we will be there to support you.
Standard Support Our software is sold with a maintenance and support agreement that is tailored to your specific company needs. The Standard Support package guarantees a response to those needs via email within one (1) business day, but typically we can respond within a matter of hours. This level of support is the most cost efficient plan for the majority of our customers and provides more than sufficient response for our well established software. Should you require immediate assistance with mission critical issues, we provide a telephone number for your system administrator.
Enhanced Support We now have personnel available to handle support 24/7 should your company require it. Our support personnel are experienced with our software and were chosen for their experience and professionalism in dealing with customer and client needs. Their experience ranges from email support for small companies to call in support for major airlines.
Documentation Our software comes with user manuals designed for our three levels of users. These include employee/customer input, department/division managers, and system administrators. These manuals were written with many graphics and in-depth explanations that do not require computer access to follow along. To ensure immediate availability, the manuals are also provided online in PDF form.
- Flexible Support Options
- Well Established Software
- Decades of Experience
- Clear, Consise Manuals
- Frequently Asked Question File
- Email Support
- Telephone Support
- 24/7 Support Available
- Online Feedback Submission
- Frequently Asked Questions
- Online Feedback
- Online Electronic Manuals
- Email Support
- 24/7 Support
- On Site Support
BRZ Is Committed To Superior Support We realize that support after delivery is paramount in maintaining good customer/client relations. We will always strive to provide the best possible support which equates to rapid, professional, and friendly support for all of our products and services.